Help & support
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Find help with AeroRadar sign-in, subscriptions, flight information and your account.
Contact AeroRadar support ↗How can we help?
Sign-in or verification isn't completing
Check your connection and use a fresh verification code. If a code has expired, return to sign-in and request a new one. For email sign-in, use the password-reset option if needed. Keep your password, verification codes and reset links private.
A purchase succeeded, but access is still locked
Allow purchase verification to finish, then use Restore or retry access in AeroRadar. Check that you are using the Google Play account that made the purchase and the intended AeroRadar account. If access remains locked, contact support before purchasing again.
Manage or cancel a subscription
Open Google Play subscriptions with the purchasing account. Google Play shows the current plan, price, renewal date and cancellation options. Uninstalling the app or deleting an AeroRadar account does not cancel billing.
A flight, route or airport detail is missing
Check the displayed data freshness and try the flight number or airport code. Coverage varies by aircraft, place and source. History and replay require recorded positions; a route estimate is different from an observed track. Confirm travel-critical information with the airline or airport.
Delete an account
Use account deletion in AeroRadar or the website deletion form. Sign in to the account you intend to delete. An active subscription is not required. The privacy notice describes deletion and retention.
Tell us what happened.
Include your device model, app version, the steps you took and roughly when the problem occurred. For a flight-data issue, include the flight number, date and airport if known. Screenshots can help; remove personal details before sharing.
Do not send passwords, one-time codes, full payment-card details or password-reset links.
support@risemodemedia.com →